Terms & Conditions

Terms of Use

Thank you for visiting www.Bluecowbutcher.com which is provided by Base Fine Foods Sdn Bhd (The Company). This page states the terms and conditions (the "Terms" or the "Agreement") under which you may use the website and make orders/purchases.

 Please read this page carefully. By accessing the website you accept and agree to be bound, without limitation or qualification, by these Terms which includes Conditions of Purchase and Privacy Policy. If you do not accept any of the Terms stated here, do not use the website. The Company may, in its sole discretion, modify or revise these Terms at any time by updating this web page. You are bound by any such modification or revision and should therefore visit this page periodically to review the Terms listed on this page.

VARIATION OF TERMS AND CONDITIONS: The Company reserves the right to amend these Terms and Conditions in its sole discretion. It is the Customer's responsibility to review the Terms and Conditions prior to submitting any order and The Company shall have no responsibility to notify the Customer of any changes to the Terms and Conditions.

Section 1. Use of Material

The contents of this website, including but not limited to text, software, photographs, graphics, illustrations, artwork, video, music, sound, names, logos, trademarks, service marks and other material ("Material") are protected by copyright and other laws internationally. The Material includes both content owned or controlled by the Company and content owned or controlled by third parties and licensed to the Company. Logos of products and companies may be displayed on this website as an illustration or representative of what may be available to potential customers. These Logos remain the property of their respective owners and do not represent any form of affiliation with the Company.

The Company authorises you to view and download a single copy of the Material on the website solely for your personal, non-commercial use. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose without the written permission of the Company. If you would like information about obtaining the Company's permission to use any of the Material on your website, or link to us, please e-mail us. If you violate any of these Terms, your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the Material.

Section 2. No Warranties

The website and material are provided on an "as is" basis without any warranties of any kind, whether express or implied. The company and its suppliers, to the fullest extent permitted by law, disclaim all warranties, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third party rights. The company and its suppliers make no warranties about the accuracy, reliability, completeness, or timeliness of the material, services, text, graphics, and links.

The company does not warrant that the website will operate error-free or that this website or its server are free of computer viruses or other harmful items. If your use of the website or the material results in the need for servicing or replacing equipment or data, the company is not responsible for those costs.

If the material on the website is provided by third parties and the company shall not be held responsible for any such third party material.

 Section 3. Limitation of Liability / Disclaimer of Damages

Your use of the website is at your own risk. If you are dissatisfied with any of the Materials or other contents of the website or with these Terms and Conditions, the Company's Privacy Policy, or other policies, your sole remedy is to discontinue use of the website.

In no event shall the company or its suppliers be liable to any user or any third party for any damages whatsoever (including, without limitation, direct, indirect, incidental, consequential, special, exemplary or lost profits) resulting from the use or inability to use the website or to make purchases, or the material, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages.

Section 4. Copyright Infringement and Copyright Agent

The Company may, in appropriate circumstances and at its discretion, remove, or disable access to, material on the website that infringes on the rights of others. If you believe that your work has been used on the website in a manner that constitutes copyright infringement, please provide us with a written notice (e-mail is sufficient) that includes the following information: an electronic or physical signature of a person authorised to act on behalf of the owner of the exclusive right that is allegedly infringed; identification of the copyrighted work claimed to have been infringed; a description of where the material that you claim is infringing is located on the website; your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; a statement by you, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.

Section 5. Links to Other Sites

If the website contains links to third party websites that are maintained by others. These links are provided solely as a convenience to you and not as an endorsement by the Company of the contents on such third-party websites. The Company is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.

Section 6. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material (including Software) or your breach of the terms of this Agreement. The Company shall provide notice to you promptly of any such claim, suit, or proceeding and shall reasonably assist you, at your expense, in defending any such claim, suit or proceeding.

Section 7. General

The Company makes no claims that the Materials are appropriate for any particular purpose or audience, or that they may be downloaded outside of Malaysia. Access to the Materials may not be legal by certain persons or in certain countries. If you access the website from outside of the Malaysia, you are responsible for compliance with the laws of your jurisdiction. This Company is headquartered in Malaysia. All legal issues arising from or related to the use of the website shall be construed in accordance with and determined by the laws of Malaysia. By using this website, you agree that the exclusive forum for the bringing of any claims or causes of action arising out of or relating to your use of this website is in Malaysia. You hereby accept and submit to the jurisdiction of such court in any such proceeding or action, and irrevocably waive, to the fullest extent permitted by law, any objection which you may now or hereafter have to the laying of the venue of any such action or proceeding brought in such a court and any claim that any such action or proceeding brought in such a court has been brought in an inconvenient forum. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in a particular "Legal Notice" for Software or material on particular web pages, this Agreement constitutes the entire Agreement between you and the Company with respect to the use of website. Any changes to this Agreement must be made in writing, signed by an authorised representative of the Company.

Conditions of Purchase


All the Products sold by The Company through this site/catalogue are sold subject to these Terms and Conditions. By submitting your order for processing by Bluecowbutcher.com, you confirm and affirm that you have read, understood and agree to the Terms and Conditions.

Customers may place their order via:-

This web site's ordering system Bluecowbutcher.com

Email : help@bluecowbutcher.com

Telephone : 03 62777835 (office hours)

Mobile : 012 2571156


The Company will make every effort to ensure that the prices, details and sizes of Products detailed by Bluecowbutcher.com are correct but The Company reserves the right to vary the price and other details of the Products without notice.

Although The Company takes care in stating product prices, there may be cases where human errors will lead to a misrepresentation, as such, the company reserves the right to charge correct prices. It will also not be held responsible for any mistakes in price or cost representation.

Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. The Company reserves the right to adjust the final bill after the on-line bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.


Payment for products ordered through Bluecowbutcher.com must be made online by credit card or direct debit (electronic). Payment by other means, cheque, cash on delivery, account or manual bank deposit are not acceptable unless prior agreement and arrangement has been made with The Company


The Company will only deliver to Kuala Lumpur and the Klang Valley. The Company has the right to refuse, cancel or vary and/or charge a delivery fee for any deliveries for orders placed for delivery outside the normal delivery areas.

Variation/Cancellation of Order

The Customer may vary or cancel the order up to the point in time that Bluecowbutcher.com has commenced processing the order and the Customer will not incur any cost in doing so. Cancellations and changes must be made within 12 hours of completing the order. Customers must contact The Company via telephone at 0122571156 to cancel or change an order. 

Subject to the Customer's consent, The Company may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.

If there is no prior consent from the customer for a substitution, no substitution shall be made.

Returns of Products/Refunds

Meat purchased on Bluecowbutcher.com comes with the following guarantee: Regardless of anything in these Terms and Conditions, you are entitled to a replacement or refund direct with the Bluecowbutcher if;

- for any reason you have received an incorrect item, your whole order has not been delivered, incorrect item/s were delivered or you have received something that you are not 100% satisfied with.

However you must notify Bluecowbutcher.com via phone 0122571156, within 12 hours of the delivery being made. You may need to provide proof of the issue. We may not be able to refund any consumed or disposed of items. It may take up to 7 days to process a credit to your account.


Purging of Information/data

The Company shall at its own discretion, may decide to clean-up its database. Therefore member's past orders may be purged after 01 year.

Privacy Policy

We will maintain the privacy of your information using technology and will adhere to policies that prevent unauthorized use of your personal information.

When making enquiries, we may keep your email address for our future reference. When registering as a customer, we keep a copy of your contact and delivery details on our server. When making payment via credit card, we keep a record of its details to process payment.

In addition to the information we collect directly from you, we also monitor and track usage of our website, viewing and traffic patterns, customer behavior, and other similar information. We compile this information into a statistical aggregate and use this information for internal business and administrative purposes which includes improving our website, our product and service offerings, our operations, and our customer service.

We also might use your personal information from time to time to send you notices about special offers, new services, e-newsletters, promotions, and other similar information.

We will not reveal customer information to any external organization unless we are required by law. In addition, we only permit authorized employees, who are trained in the proper handling of customer information, to have access to that information. We are committed to protecting your privacy. We use the information we collect on the site to enhance our services. We do not sell, trade or rent your personal information to others.


If you have further questions regarding our policies, please contact us.